The employee experience is as important, if not more so, than the customer experience. It directly influences how employees perceive their employer and the work environment. An employee’s level of engagement directly reflects their overall experience at work. Gallup describes engaged employees as those who are involved in, enthusiastic about, and committed to their work and the workplace. An employee who has an excellent employee experience has a higher likelihood of being an

Holding employees accountable is not about being a “compliance cop”—it’s about being a culture architect. By aligning accountability with company values, leaders strengthen performance, protect profits, and create a culture where employees thrive.